This week, the final card on the Eisteddfod Trello board was moved from ‘doing’ to ‘done’!
Thanks to everyone who helped us have a presence there this year - we had a great time, learned a lot and are buzzing with ideas for next year!
https://twitter.com/cdps_cymru/status/1555079338185424901
We held 2 events on the Welsh Government stand over Thursday and Friday. The first was a session of our regular Building Bilingual Services community of practice. The discussion focused on bilingualism at meetings and a chair’s role in making sure everyone contributes in the language of their choice.
https://twitter.com/CharlottexGiles/status/1555179405529518082
On day 2 of the Eisteddfod, we were joined by our CEO Harriet Green and Director of Operations Simon Renault for an event about people’s experience of using Welsh language public services.
Jeremy Miles, Minister for Education and the Welsh Language sponsored our event and introduced the research (which was carried out on the Eisteddfod Maes earlier in the week).
He spoke passionately about paying attention to the experience of people who use public services in Welsh.
“Do we organise, design and deliver things, sometimes without examining what would help our fellow Welsh-speakers use them?
User-centred design is very common in other areas and I'm particularly pleased to see that it's so central to CDPS's work.
Have we been doing enough of it in Welsh? No. If we had, more people who can speak Welsh would use services in Welsh. That’s why I'm so glad of the collaboration between us.
Do we fear what the user's reaction may be? Perhaps we do. The truth hurts, but I base everything I do on the reality of the lives of Welsh speakers. There's no point in doing otherwise. The Welsh speaking user at the centre of everything. That’s why research is so important. It’s a reality check.”
Read the Minister’s speech
How can we help Welsh speakers make more use of online services in Welsh?
James Lewis, user researcher for Natural Resources Wales, led the research earlier in the week and presented the main findings.
Here’s a quote from a research participant: